Refund policy
Refund Policy
Last Updated: June 26, 2026
At Vauclair, we want you to be fully satisfied with your purchase. If you are not happy with your order, we are here to help.
Returns Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return, items must:
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Be unused and in original condition
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Be returned in original packaging
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Include all original accessories
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Not be damaged due to customer use
Items returned without approval may not be accepted.
How to Request a Return
To start a return:
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Contact us at support@vauclair-offical.com
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Provide your order number and reason for return
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Wait for return approval instructions
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Ship the item back as instructed
Customers may be responsible for return shipping costs unless the item is defective or incorrect.
Refund Processing
Once we receive and inspect your return:
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Approved refunds are issued to the original payment method
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Processing time: 5–10 business days
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Bank delays may apply depending on provider
Original shipping fees are non-refundable unless the error was ours.
Non-Refundable Items
The following are not eligible for refunds:
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Gift cards
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Digital/downloadable products
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Final sale items
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Personalized/custom items
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Used or damaged items caused by the customer
Contact
For support, contact:
Vauclair
Email: support@vauclair-offical.com